Last updated: 30th November, 2025
This policy outlines the terms regarding refunds and cancellations for services purchased from Hello Careers.
Once a payment is successfully made for any service, package, or product offered by Hello Careers (including, but not limited to, Career Awareness Workshops, Psychometric & Aptitude Assessments, 1-to-1 Coaching, Admissions Guidance, and Digital Resources), it is strictly non-refundable and non-transferable under any circumstances.
This policy applies because our services are knowledge-based, personalized, and involve the immediate allocation of expert time, resources, and proprietary content, the value of which is transferred upon purchase or immediate access.
The only exceptions to the No Refund Policy are limited strictly to verifiable technical errors in the payment processing:The only exceptions to the No Refund Policy are limited strictly to verifiable technical errors in the payment processing:
| Scenario | Resolution |
| Duplicate Payment | If a customer is charged more than once for the same service due to a technical glitch or internet failure, the duplicate amount will be refunded in full. |
| Payment Success, Service Failure | If the payment is successful but, due to a technical error solely on Hello Careers’ platform, the service access (e.g., psychometric test link, digital resource) is not delivered or made available, a full refund will be processed. |
| Scenario | Resolution |
| Duplicate Payment | If a customer is charged more than once for the same service due to a technical glitch or internet failure, the duplicate amount will be refunded in full. |
| Payment Success, Service Failure | If the payment is successful but, due to a technical error solely on Hello Careers’ platform, the service access (e.g., psychometric test link, digital resource) is not delivered or made available, a full refund will be processed. |
Process for Exceptions: Any claim for a technical exception must be raised via email to info@hellocareers.org within 7 working days of the transaction, along with transaction proof. The final decision rests with Hello Careers management.
We value impact and fairness.
If the student or parent feels the counselling was not helpful or did not provide value, they may request a refund.
Upon review, Hello Careers may issue a 100% refund subject to the decision of the Quality Assessment Team shall be final.
Service fees may not be transferred to another person or another service category unless expressly approved in writing by Hello Careers Team.
Approved refunds will be processed within 7–14 business days, through the original payment channel.
Hello Careers Foundation
10, Nivetia Bunglow, Nivetia Road, Malad East, Mumbai – 400097
Email: info@hellocareers.org
Phone: +91-98205-61222
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